AltiGen Communications has support for version 5.0A has been extended to September 19, 2008; after this date AltiGen technical support will no longer be available for version 5.0A. AltiGen’s standard technical support policy states that support will be provided for the current version of the product and the immediately preceding version, for all customers on an AltiGen Service Plan.
In Septemeber 2008, AltiGen be releasing the new 6.0 version of the product. Based on AltiGen’s support policy, upon the release of 6.0, only versions 5.2 (which immediately precedes 6.0) and the 6.0 version would be supported. However, since AltiGen has been heavily investing in product development and enhancements, which has resulted in the release of several new versions in the past year, we are temporarily modifying our support policy to include three supported versions – 6.0, 5.2 and 5.1. We plan to continue to support 5.1 until March 20, 2009. In order for AltiGen to continue providing support to our Partners on behalf of your 5.0A (and earlier) customers, those customers must be running a currently supported version of the product. New licenses for 5.0A will also only be available via the product registration system until September 19, 2008. After that date, no new licenses can be registered for unsupported product versions; the customer must be on a currently supported version to add new licenses.
In Septemeber 2008, AltiGen be releasing the new 6.0 version of the product. Based on AltiGen’s support policy, upon the release of 6.0, only versions 5.2 (which immediately precedes 6.0) and the 6.0 version would be supported. However, since AltiGen has been heavily investing in product development and enhancements, which has resulted in the release of several new versions in the past year, we are temporarily modifying our support policy to include three supported versions – 6.0, 5.2 and 5.1. We plan to continue to support 5.1 until March 20, 2009. In order for AltiGen to continue providing support to our Partners on behalf of your 5.0A (and earlier) customers, those customers must be running a currently supported version of the product. New licenses for 5.0A will also only be available via the product registration system until September 19, 2008. After that date, no new licenses can be registered for unsupported product versions; the customer must be on a currently supported version to add new licenses.
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