When you take your broken-down technology to a break-fix IT technician, they’ll usually fix the problem, but you’ll be stuck with a hefty, per-hour rate that could easily ruin your IT budget. Unfortunately, small and medium-sized businesses often have little choice in the matter, as they can’t afford in-house technicians. Thankfully, there’s a third option for your IT solutions, and it’s called managed IT services.
While traditional break-fix IT services may have seemed helpful in the past, a time has come for its replacement to offer a more viable, efficient, and flexible alternative. Here are three reasons why SMBs would want to take advantage of managed IT services.
Reduced Costs
Break-fix technology is expensive by nature, primarily because you’re purchasing convenience. Think of it in this manner; you go to a restaurant to be served by waiters and waitresses when you don’t feel like cooking your own dinner. Plus, the cooks probably won’t be willing to part with their trade secrets so that you can cook your own meals. Break-fix IT works in a similar manner. They don’t want you to take preventative measures to keep problems from happening in the future, since they profit off of your misfortune.
Managed IT uses monthly payments that are easy to budget and are designed to save your business money in the long run. Most important of all, though, is that managed IT takes a preventative stance that tries to stop issues from becoming major problems in the first place. This saves you money on hardware and software replacements, as you’re wasting fewer budget dollars on downtime.
Improved Security and Efficiency
Efficiency is one of the most important traits that anyone could want out of IT maintenance. Network monitoring and maintenance is a necessity for businesses that want to guarantee the security of their systems. Patches also need to be issued in a timely manner to prevent vulnerabilities in widely-used software solutions from buckling under pressure of hacking attacks. Of course, all of this is much easier said than done. The SMB has a limited schedule and workforce, which inevitably leads to cutting corners in order to “stay ahead.”
Managed IT services can also remedy this issue. Our technicians have the ability to remotely monitor and maintain your infrastructure so that you can resolve issues efficiently without an on-site visit. In fact, most problems with your infrastructure can be resolved remotely, so you can limit our on-site visits to only the most necessary of operations.
End-to-End Support
While some businesses have an internal IT department, they may be too busy to implement new and innovative IT solutions. On the other hand, they may be too busy innovating to provide quality technology support to your users. Either way, your team is swamped with work, and managed IT offers an easier solution to this issue that’s a better alternative to putting too many demands on such a crucial asset (your IT department).
Managed IT wants to help your internal IT department manage and delegate tasks in an effective manner. If your internal team needs assistance, our technicians are only a phone call away. If you want us to innovate in your stead, we can do that too. Regardless of your IT needs, we can improve your business’s operations.
To learn more, reach out to us at (215) 853-2266.
