If you were asked to describe your average tech support experience, chances are that you remember a time when you had to either wait around for the technician to come around, dealing with downtime the entire time; or, worse yet, unplug your technology and schlep it across town to the break/fix store only to be told that it may be done in the next few days (code for over a week). Today, we’ll tell you how managed IT services can keep you from playing the waiting game.
Break/Fix Services Were Valuable
50 years ago, when business computing began to take off, break/fix vendors were the only experts in town; and, their knowledge base was with basic hardware maintenance and software systems. As more businesses turned to computers--and, with the introduction of the personal computer--the field shifted somewhat. Now businesses started hiring their own IT technicians, but because of the cost, break/fix vendors were actually the most valuable technology repair service, not that this statement says very much. Break/fix was still problematic:
- IT costs could quickly stack up because:
- Recurring issues mean return visits, which mean additional costs.
- Repeat business sometimes resulted in a lack of comprehensiveness.
- As billable time increased, cost increased.
- Final IT costs are only clear on the final invoice, preventing accurate IT budgeting.
- It discourages continuous providers from upgrading technology or considering future needs.
A new option came about in the mid ‘90s when business’ technology infrastructures were getting more complex. In response, IT professionals were presented with a whole cache of new tools that were fueled by the development of the Internet; more specifically, broadband Internet.
A New Paradigm Emerges: Managed IT
Managed IT services were developed giving technicians the ability to remotely manage infrastructure. This shift came along about the time when computers became essential tools for the burgeoning business. With IT’s role expanding, the amount of downtime that organizations were experiencing became prohibitive. Managed IT services offered comprehensive and proactive IT management at a price point that was substantially less than the break/fix method; and much more palatable than taking on the expense and added responsibility of hiring a dedicated team of technicians.
As technology improved, more managed service providers began to offer more and more, providing unparalleled value for small and large organizations, alike. The main draw, however, was that a managed IT agreement was billed as a service, providing some stability to IT support costs that under break/fix could see a lot of fluctuation.
Today’s Options
Today’s managed services are more powerful than ever. With the constant innovation to remote monitoring and management platforms, along with dynamic automated tools, a managed IT services provider provides businesses with comprehensive IT support. So much so that, for businesses, break/fix is becoming a thing of the past.
If you are curious about how managed IT services could really put your business in a position to excel, call our consultants today at (215) 853-2266 to learn more.
